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return policy

the guitos guarantee and returns policy

Right off, thank for your supporting guitos - a hard-working, values-forward brand and small family business - and a growing community of connection and joy!

We proudly use a made-to-order production and fulfillment approach for the majority of our products and collections. Why? We care about the environment and can minimize overproduction and waste. Learn more about our manufacturing/shipping turnaround times.

We always strive to offer quality products that will bring you and others big joy. 

So, we offer a 100% guarantee that your order will arrive in great condition. In rare cases when it doesn't, we'll move quickly to get you a replacement. (We do not offer cash refunds, sorry.)

Find the circumstances below that match your situation.

***In all cases, please email us at info@guitos.shop AND await our reply before sending any items back. We are not responsible for entertaining any requests for returns and exchanges if you do not contact us first and receive our reply, following the instructions below. Thank you.***

You've received a damaged/defective/misprinted item:

  • Email us and share 1-2 clear photos and a 3-4 second video clip of the item with the damage/defects/misprints within 14 days of the product being delivered. (Examples: A majorly off-center print; or an inside shirt label that is visible through the fabric, that can be seen when you are wearing the shirt.) We will share these with our production team and get you a replacement promptly. No shipping costs will be due by you for the new item.

You've received the wrong item:

  • Email us and share 1-2 clear photos and a 3-4 second video clip of what you received within 14 days of the product being delivered. We will share the photos to file a claim with our shipping partner and get you what you ordered promptly. No shipping costs will be due by you for the new item. 

Your clothing item doesn't fit:

  • Buying apparel online can be tricky sometimes no matter how closely you consult the sizing chart. Let us know within 14 days of delivery, and we'll help give you a "second chance" by helping you get the next size up or down in that same product as soon as we receive the original item back in original, unused, unwashed condition. As a courtesy, no shipping costs will be due by you for the new item. (Unfortunately, we cannot provide a "third chance".)

You just don't like your product selection: 

  • We are sorry to hear this. (Sometimes we wish we went short-sleeve instead of long-sleeve, too.) Email us within 14 days of delivery and let us know the issue. Provided you send us back the original item/s in new and original condition (with tags/packaging), we'll work with you to extend shop credits for something you will hopefully like better!

Please note: Beverage containers, and select other items, are non-returnable and non-refundable due to health considerations.

    Your package is lost in transit:

    • We are sorry. Email us and let us know within 14 days of the estimated delivery date. We'll do our best to help.

    You can't find your delivered package:

    • Email us immediately. We'll do our best to help you look into shipping tracking and delivery status details. Unfortunately, we do not accept responsibility for allegedly stolen items; however, PayPal or your credit card company would likely have you covered. 

    Your order could not be delivered and was "Returned to Sender":

    • Unfortunately, if you provided us with the wrong recipient's name, an incomplete address, the wrong zip code, etc., or your delivery address was unsafe, unreachable, or indeterminable -- like a live construction site, fenced off, behind a locked entry way, or a less-than-exact address on a large property site -- we are not responsible for the cost of shipping to get your item/s back to you. If your order was Returned to Sender, email us; we will re-confirm your shipping delivery details and request shipping fees to send your order back out to you.

    Of course, there unfortunately are scammers and other unkind folks out there in the world who are using AI and other methods to request fraudulent exchanges from hard-working companies -- and as such, Guitos LLC reserves the right to refuse returns and exchanges at its sole discretion.

    Thank you again for supporting guitos!