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return policy

guitos satisfaction guarantee and returns policy

Right off, thank you for supporting guitos -- a small business! 

We proudly use a made-to-order production and fulfillment approach for the majority of our products and collections. Why? We care about the environment and can minimize overproduction and waste.

We also strive to offer high-quality products that will bring you and all of our friends lots of joy. 

So, we offer a 100% guarantee that your order will arrive in perfect condition. In the rare cases when it doesn't, we'll move quickly to get you a replacement or a refund. Easy-peasy. 

Find the circumstances below that match your situation.

***In all cases, please email us and await our reply before sending any items back. We are not responsible for entertaining any requests for returns, exchanges or refunds if you do not contact us first and receive our reply.***

You've received a damaged/defective/misprinted item:

  • Email us and share photos of the item with the damage/defects/misprints within 14 days of the product being delivered. We will share the photos with our production team and get you a replacement promptly. No shipping costs will be due by you for the new item.

You've received the wrong item:

  • Email us and share photos of what you received within 14 days of the product being delivered. We will share the photos to file a claim with our shipping partner and get you what you ordered promptly. No shipping costs will be due by you for the new item. 

Your clothing item doesn't fit:

  • Buying apparel online can be tricky sometimes no matter how closely you consult the sizing chart. Let us know within 14 days of delivery, and we'll help give you a "second chance" by helping you get the next size up or down in that same product as soon as we receive the original item back in original, unused, unwashed condition. As a courtesy, no shipping costs will be due by you for the new item. (Unfortunately, we do not provide a "third chance".)

You just don't like your selection: 

  • We are sorry to hear this. As a small business and one that produces items on a custom-order, just-for-you basis, we do not offer returns, refunds or exchanges in this scenario. We hope you understand. 
Please note: Water bottles are non-returnable and non-refundable due to health considerations.

    Your package is lost in transit:

    • We are sorry. Email us and let us know within 14 days of the estimated delivery date. We'll do our best to help.

    You can't find your delivered package:

    • Email us immediately. We'll do our best to help you look into shipping tracking and delivery status details. Unfortunately, we do not accept responsibility for allegedly stolen items; however, PayPal or your credit card company would likely have you covered. 

    Your order could not be delivered and was "Returned to Sender":

    • Unfortunately, if you provided us with the wrong recipient's name, an incomplete address, the wrong zip code, etc., or your delivery address was unsafe, unreachable, or indeterminable -- like a live construction site, fenced off, behind a locked entry way, or a less-than-exact address on a large property site -- we are not responsible for the cost of shipping to get your item/s back to you. If your order was Returned to Sender, email us; we will re-confirm your shipping delivery details and request shipping fees to send your order back out to you.

    Of course, there unfortunately are scammers and other unkind folks out there in the world, and as such, Guitos LLC reserves the right to refuse returns, exchanges and refunds at its sole discretion.

    Thank you again for supporting guitos!