frequently asked questions

Thank for your supporting guitos - a hard-working, values-forward brand, a small family business, and a growing community of connection and joy!

Common questions and answers are below. Can't find yours? Please do not make assumptions. Please do email us!  We want you to be as satisfied as possible with your purchase, and communications can help!

1. PRODUCTION+SHIPPING TIMELINES

Product pages say my order is made just for me and will take some time to reach me... How long exactly?

• The majority of guitos apparel and products are made-to-order and take 10 to 22 business days to reach your door. It depends on exact item/s, the season and demand levels, global trade and tariff issues. Good news: many items are made right here in the U.S./North America! 
  
  We appreciate every customer and purchase, but if your child's birthday is in 5 days or your "big event" is in 7 days, thanks for thinking of us but please skip us this time around... or consider a guitos e-gift card!
  
  Thank you for your patience and support of sustainability and Conscious-Count Production! 
  
  

2. RETURNS + REFUNDS POLICY

Click here please.

SIZING + FIT

How accurate are the product sizing charts? How can I ensure the best fit on my first try to avoid an exchange?

According to customers:

• For most shirts and hoodies, they generally run true-to-size. If ever in doubt, or if you prefer a roomier fit, size up. 
  
• To most easily reach most bodies, most apparel currently is Unisex in size/fit. On occasion, this may create an "issue" for one person or another; for instance, a unisex tee in a certain size may be considered "a little too long" in a woman's opinion.  One solution? Email us and tell us exactly what you're looking for (e.g. a women's tee, or a particular design in a v-neck, or long-sleeve, etc.--whatever it may be)!  Each new product/product design can take many hours to complete and perfect, so we prioritize fan needs and feedback!
• GRP95™ hoodies: These are special, full-art-print guitos Recycled Polyester (95%+ recycled polyester). While "Unisex, Adult sized," we offer these in sizes as small as 2XS, so they fit some tweens to deliver big joy! 
  
  

WASH + CARE INSTRUCTIONS

How do I wash and care for my fashion apparel -- shirts, hoodies, baby onesie -- to keep it looking and fitting best?

• Machine-wash cold, garment turned inside-out, ideally on a gentler cycle with a mild detergent and like colors.
• Use non-chlorine bleach only when truly necessary.
• You should not use any fabric softeners or dry-clean the items.
• Air/hang-dry works best, but tumble-dry on a low cycle is okay, too.
• If ironing, use low/cooler setting with the garment turned inside-out. Do not iron the printed art or text directly.
• Follow these instructions carefully will help avoid fading and cracking, as well as shrinking of the garment that can occur if you wash or dry on a high setting.

How do I wash and care for other apparel -- neck gaiters and leggings -- to keep them looking and fitting best?

• Machine-wash cold, garment turned inside-out, ideally on a gentler cycle with a mild detergent and like colors.
• Do not use bleach.
• Do not tumble-dry or dry-clean. Hang/air-dry only.
• You may iron with a low/cooler setting.

How do I wash and care for my embroidered baseball cap?

• Wipe clean with a damp cloth as and where needed. 
  
• When necessary, hats can be hand-washed cold. Refrain from using brushes. 
• Do not machine-wash, bleach, tumble-dry, iron, or dry-clean.
• Read the label for any other instructions.

How do I wash and care for my trucker hat?

• Wipe clean with a damp cloth in the spots where it’s needed. If necessary, it can be hand-washed cold. Do not use brushes.
• Do not machine-wash, use bleach, tumble-dry, iron, or dry-clean.
• Read the label carefully for any other instructions.

How do I wash and care for my towel?

• Can be machine-washed cold with like colors at no more than 86ºF (30ºC).
• Do not use bleach, and do not dry-clean.
• It's best to hang-dry, but tumble-drying can be used on a low cycle if necessary.

How do I wash and care for my shoes / sneakers?

• Wipe clean with a damp cloth in the spots where it’s needed. If necessary, it can be hand-washed cold. Do not use brushes.
• Do not machine-wash, use bleach, tumble-dry, iron, or dry-clean.
• Read the label carefully for any other instructions.

How do I wash and care for my stainless steel water bottle?

• Hand-wash only.  Do not use dishwasher as this will damage the vacuum seal. 

How do I wash and care for my ceramic mug?

• Your mug is both microwave and dishwasher safe, but the print and coating will last longer if you hand-wash.

How do I wash and care for my tote bag or drawstring bag?

• You may machine-wash on a cold cycle, ideally a gentler cycle. Do not use bleach.
• Do not tumble-dry or dry-clean.
• You may iron these bags with a low-heat / cooler setting.

How do I wash and care for my fanny pack?

• Must hand-wash Do not use bleach.
• Do not tumble-dry or dry-clean.
• You may iron these bags with a low-heat / cooler setting.

How do I wash and care for my cell phone case?

• To clean a phone case, remove the case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air-dry at room temperature.

  Don’t clean your phone case with any alcohol-based products as they can remove the ink and discolor the case.

  Keep away from direct sunlight to prevent yellowing. 

THE BRAND + ARTWORK

Could my company, school, sports league or team, charity/fundraiser, or other group request customized apparel or products, or otherwise explore a meaningful collaboration with guitos?

• Thanks for the interest! We'd love to hear what you're thinking. Email us at info@guitos.shop with a couple of your initial thoughts and needs. Include "Custom" or "Collab" in the subject line of your email, and be sure to mention any pressing event or other deadline dates. This way, we can prioritize our responses.

I see a lot of amazing geckos on the homepage, but there are only a few collections available. When can I get one of the other geckos that I love on clothing and other products?

• Thanks for the energy! Every project has to start somewhere. After a LOT of preparation, focus groups and conversations, designs and mockups, we began with a few "most favorited" geckos and products. New products, geckos, designs, taglines, etc. are being released all the time, so stay tuned -- or email us with your needs or ideas if you'd like to inspire us or nudge us along faster!
  
• We also do community polling on our social media and at select live events -- so again, stay tuned and speak up! 

What is your backstory?

• Thanks for your interest. It means a lot. You can learn more on our About page here.

DISCOUNTS, PROMOTIONS, PROMO CODES, GIVEAWAYS, PROMOTIONAL SHOP CREDITS + GUITOS GIFT CARDS

What are they, and how do they work? Can I combine discount/promotional/shop credit codes?

• Discounts, promotions/promos, promotional codes, "promo shop credit/s" (often donated to charity auctions or given away via no-cost-to-enter online sweepstakes), etc. are all the same. These can be a special code that you enter at checkout, or shopping using a special link, or an automatic application to your order based on the contents of your cart... You will receive a limited-time deal or discount of some sort. These can never be combined, and none can be used toward the purchase of Guitos e-Gift Cards. Gift cards, and typically all Limited Edition/Collab Collection items, must be purchased at full price.
  
• When conflicts exist within the system, the code/promo providing you with the greatest savings should be applied. (If not, let us know!)
  
• Again, promo shop credits are not the same as Guitos Gift Cards; these credits carry no cash-redemption value and often have a 30- to 90-day expiration window when they are donated/awarded. 

How do your online giveaways work?

• For sweepstakes-style (no financial cost to enter) giveaways on this Site or Guitos LLC social media channels, all contestants must be at least 18 years of age to win. Proof of legal age may be requested and required in order to receive your prize. In winning, you agree to provide us with your full name, address and email address for our customer records, and agree to be added to our email list. You are personally responsible for any and all state and federal taxes potentially due by you for receiving said prize; we encourage you to consult a tax professional with any questions or concerns. Any one household can only win one giveaway per calendar year. Guitos reserves the right to block and eliminate any entrant/s whose online account/s is partially or fully dedicated to entering social media contests and/or tagging other accounts that are dedicated to the same.
  
  
• You agree to hold Guitos LLC completely harmless with respect to all sweepstakes, promotions and offers, shop credits, special events, etc. - please see our Terms & Conditions for more details.

OTHER

Why are you only doing business in and shipping to customers in the United States (U.S.)? 

• Starting a business is really hard! It takes a lot of time and money, attention to detail, and myriad legal and logistical issues if you want to do things right - which we do! So, for the time being, we are U.S.-only, but hopefully one day soon, with enough demand and resources, we'll expand our business to serve the rest of the world. (In the meantime, though, fans worldwide can still adopt the guitos values and lifestyle every day - be more kind, connect and spread joy!)

What if I have other questions or concerns? 

• Just email us at info@guitos.shop, and thanks in advance for your patience. We respond as quickly as possible.